These conditions are concluded between, on the one hand, the company LLM GROUP LIMITED registered in the Hong Kong Companies Registry under number
222240332, (the Seller) and on the other hand, people wishing to make a purchase via its website www. luxycils.com ( the Buyer).
Acceptance of conditions The customer acknowledges having read the general conditions of sale when ordering and declares to accept them without reservation.
Customer service The seller provides its customers with an email address available here:
https://www.luxycils.com/pages/contactez-nous Products Photographs illustrating the Products do not fall within the contractual scope.
Any use and/or reproduction of photos is prohibited . The photos which illustrate this website are subject to conditions of use. Please note that it may happen that due to the display configuration of the screens, the colors of the products may appear different, the seller cannot be held responsible for this.
The prices of the Products are indicated in euros for the French, Belgian and Swiss markets, GPB for England and USD for the United States. The prices indicated do not take into account packaging and delivery costs which will be invoiced in addition and will be specified to the Buyer upon final validation of their order.
The
Luxycils.com store reserves the right to modify its prices without notice.
The Products are offered while stocks last. In the event of unavailability of one of the Products, the Buyer is informed on the site (by the mention “out of stock”) In the event that the unavailability of a product is noted after validation of the order , the Buyer will have the possibility to cancel his order by requesting either the reimbursement of the sums paid within thirty (30) days at the latest after their collection, or the exchange of the unavailable Product(s). , by email.
The Seller incurs no liability in the event of out of stock or unavailability of products.
Under no circumstances can the
seller be held responsible in the event of misuse of the product. The same applies in the case of premature and sudden deterioration of the product following poor maintenance conditions or unsuitable treatments.
Reservation of title The products ordered remain the property of the Seller until full payment of the price. However, on the effective date of shipment, the risks (in particular loss, theft or deterioration) concerning the products delivered are assumed by the Buyer.
Order Automatic recording systems are considered as proof of the nature, content and date of the order. The information provided by the buyer when taking the order binds the buyer: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility of delivering the product. The buyer will have to pay any additional costs in the event of an error on his part.
Payment The buyer will have the choice when validating their order between the following payment methods (depending on the country of delivery)
- Paypal
- Bank card
- Alma
- Klarna
- Bancontact
- ideal
- SEPA
Payment must be made when ordering online by the Buyer. At no time can the sums paid be considered as deposits or deposits. All orders are payable in euros
for the French, Belgian and Swiss markets, GPB for England and USD for the United States .
The Buyer guarantees to the
seller that he has the necessary authorizations to use the payment method chosen for his order, when registering his order form.
The seller reserves the right to suspend or cancel any execution of an order and/or delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum which may be due by the Buyer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Website.
Penalties are automatically applicable to unpaid amounts after a period of ten days following the payment date or upon notification of bank payment rejection. Delivery of any new order may be suspended in the event of late payment or partial payment of a previous order, notwithstanding the provisions herein.
The seller reserves the right to request a photocopy of the identity card and/or, where applicable, the bank card (front only), and/or RIB and/or proof of address of the Buyer for any payment by credit card (including via PayPal or any other means of payment stated above), regardless of the amount of the order.
As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party authorized by law or designated by
the seller for the sole purpose of verifying the Buyer's identification and validity. of the order, the payment method used and the planned delivery.
The seller retains full ownership of the products sold until receipt of the full price.
Delivery The order is processed within 24/48 hours after receipt of payment (excluding Saturday, Sunday and public holidays). No shipments are made on weekends and public holidays, so an order placed on Friday will be processed on Monday.
Delivery costs: If the words “Free delivery” appear in the basket, the amount of the costs is the responsibility of the seller. Otherwise, the amount of delivery costs is notified in the “basket”. Shipping costs include handling, packaging and transportation costs.
Deliveries are made by Colissimo tracking (without signature but with a tracking number), Chronopost (express against signature), DHL Express, FedEx Express, Royal Mail, Swiss Post at the buyer's choice.
- Colissimo followed by Metropolitan France: The usual delivery time, from Monday to Saturday, is 6 days after the parcel is left at the post office (i.e. 7/10 days on average after the order is registered, excluding weekends and excluding holidays). When the package cannot be delivered because the size of the mailbox is too small, the buyer receives a delivery notice. This notice allows him to collect his package at the designated post office, within fifteen days. After this period, the package is returned to the sender.
- Chronopost (Metropolitan France exclusively): Delivery time is 24 hours, Monday to Friday (order placed the day before 11 a.m., excluding weekends). Packages are delivered against signature, in the absence of the buyer or recipient, the buyer receives a delivery notice. He will then contact Chronopost for a new delivery.
-
DHL / Fedex the package is delivered within approximately 3/5 days after the package leaves. The seller is not able to guarantee a firm delivery time but only an average of 3 to 5 working days. It is up to the recipient, if necessary, to carry out customs clearance procedures. DHL and Fedex guarantee secure delivery and the fastest possible transport. It is delivered against signature.
- Ex-factory : the delivery time is indicated when choosing the product, it is 5 to 15 days. The package is delivered by La Poste services (mail or colissimo).
No dispute relating to the delivery itself is possible if the package appears to have been "delivered", the computer system (flashing) of the Post Office, Chronopost, DHL, Fedex, Royal Mail, Swiss Post being authentic. This situation can occur exceptionally when the shipping choice is "colissimo". Given the low additional cost involved, the methods: colissimo signature, DHL Express or FedEx Express are therefore recommended.
No complaint regarding delivery will be admissible within a period exceeding 30 days after shipment.
If the package appears blocked at a stage of distribution, the buyer must then contact customer service who will then open an investigation with the post office. The post office then has a maximum period of 3 weeks to send us the results of its research (excluding exceptional delays).
If at the end of this period, the post office is not able to send us proof, the package will be declared lost and we will then reimburse the order. The
seller then notifies the customer and immediately proceeds with reimbursement formalities for the order corresponding to the lost package (products and shipping costs).
On the other hand, if the post office sends us a document validating delivery,
the seller will not be able to open a dispute file and will therefore not be able to reimburse your order.
If the Buyer notices an anomaly in the package (open or damaged package), he must not open it and return it to the post office within five days. Have a “report of spoliation” established. Opening the package cancels any possibility of recourse to the post office.
The buyer must report the problem encountered to the
seller by sending an email.
If the Buyer notices an anomaly in the contents of the package (missing product, damaged product or any other problem), the Buyer or the recipient of the ordered products must report this anomaly to the
seller by telephone or email.
Any reservations regarding the delivery of a product must be brought to the
seller 's attention by email or registered mail within three (3) days.
In all cases, possible delays in the delivery of the package do not give the buyer the right to claim damages or reimbursement of transport costs.
Upon receipt of the Products ordered, the Buyer must check the conformity of these Products. Any anomaly concerning delivery (missing or broken product, damaged package, etc.) must be reported by the Buyer by e-mail to customer service or by telephone as soon as possible. Any complaint made after a period of 7 days will be rejected by the seller.
If the package is not delivered within 14 days of shipping notice, the Buyer must contact the seller to report the problem. Any complaint made after a period of 7 days will be rejected by the seller.
The seller is released from his obligation to deliver in the event of force majeure (war, riot, fire, strikes, etc.)
Right to retract In accordance with article L. 121-20 of the Consumer Code, the Buyer has a period of fourteen days from the day of receipt of his order to return the entire order at his own expense and obtain a refund of the amount. some products.
To return a product, you must follow the following instructions:
- Use the original packaging to return the product(s) or packaging that properly protects the product.
- Complete and attach a return letter mentioning the reasons for return, name, first name and order number. Returns without return mail are not accepted.
- Send the package with tracking number and proof of delivery.
If the return conditions are met, the seller will reimburse the purchase within a maximum of 30 days following receipt of the return. The refund will be made by the same means of payment as that used during the purchase, in the name of the buyer (appearing in the billing address) exclusively.
If the above return conditions are not met, the package will be held for one year at the disposal of the buyer who will be informed. The package can then be returned to him, upon his written request and at his exclusive expense.
The seller does not accept packages sent postage collect. Any risk linked to the return of the product is the responsibility of the Buyer.
Delivery error A procedure has been put in place to best respond to this situation. The buyer must contact
the seller by email as soon as possible to find out about it.
legal information The provision of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential. Failure to provide information implies automatic rejection of the order.
In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the processing of personal information collected on the Site has been declared to the National Commission on Data Protection. 'Computers and Liberties. The User has the right to access, modify, rectify and delete data concerning him. To exercise this right, the Buyer must send a postal letter to customer service.
Disputes These general conditions of sale and the contractual relations between the Seller and the Buyer are subject to Hong Kong law. the Hong Kong Court has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.
