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Shipping and Returns

The order is processed within 24/48 hours after receipt of payment (excluding Saturday, Sunday and public holidays). No shipments are made on weekends and public holidays, so an order placed on Friday will be processed on Monday.

Delivery costs: If the words “Free delivery” appear in the basket, the amount of costs is the responsibility of the seller. Otherwise, the amount of delivery costs is notified in the “basket”. Delivery costs depend on the shipping method chosen and the weight of the package. They include handling, packaging and transportation costs. Free delivery exclusively concerns orders delivered in Metropolitan France by colissimo.

Deliveries are made by colissimo tracking (without signature but with a tracking number), colissimo expert (registered against signature), Chronopost (express against signature), or DHL Express (International only) at the buyer's choice.

  • Colissimo followed by Metropolitan France: The usual delivery time, from Monday to Saturday, is 6 days after the parcel is left at the post office (i.e. 7/10 days on average after the order is registered, excluding weekends and excluding holidays). When the package cannot be delivered because the size of the mailbox is too small, the buyer receives a delivery notice. This notice allows him to collect his package at the designated post office, within fifteen days. After this period, the package is returned to the sender.
  • Chronopost (Metropolitan France exclusively): Delivery time is 24 hours, Monday to Friday (order placed the day before 11 a.m., excluding weekends). Packages are delivered against signature, in the absence of the buyer or recipient, the buyer receives a delivery notice. He will then contact Chronopost for a new delivery.
  • DHL / Fedex the package is delivered within approximately 3/5 days after the package leaves. The seller is not able to guarantee a firm delivery time but only an average of 3 to 5 working days. It is up to the recipient, if necessary, to carry out customs clearance procedures. DHL and Fedex guarantee secure delivery and the fastest possible transport. It is delivered against signature.
  • Ex-factory : the delivery time is indicated when choosing the product, it is 5 to 15 days. The package is delivered by La Poste services (mail or colissimo).

The seller cannot be held liable in the event of incorrect wording of the delivery or billing address, these being entered by the Buyer at the time of registration. If an address turns out to be false or incomplete, the package will be returned by the delivery company to the seller. The buyer will be offered a new shipment (after correction of the address wording) at their expense. In the event that the buyer refuses a new shipment, a refund will be made, less delivery costs.

No dispute relating to the delivery itself is possible if the package appears to have been "delivered", the computer system (flashing) of the Post Office or Chronopost being taken as proof. This situation can occur exceptionally when the shipping choice is "colissimo". Given the low additional cost involved, the “colissimo expert” mode is therefore recommended.

If the Buyer notices an anomaly in the package (open or damaged package), he must not open it and return it to the post office within five days. Have a “report of spoliation” established. Opening the package cancels any possibility of recourse to the post office.

The buyer must report the problem encountered to the seller by email.
If the Buyer notices an anomaly in the contents of the package (missing product, damaged product, etc.), the Buyer or the recipient of the ordered products must report this anomaly to the seller by email. Any reservations regarding the delivery of a product must be brought to the seller 's attention by email, fax or registered mail within three (3) days.

In all cases, possible delays in the delivery of the package do not give the buyer the right to claim damages.

Upon receipt of the Products ordered, the Buyer must check the conformity of these Products. Any anomaly concerning delivery (missing or broken product, damaged package, etc.) must be reported by the Buyer by email to customer service or by telephone as soon as possible. Any complaint made after a period of 14 days will be rejected by the seller.

The seller is released from his obligation to deliver in the event of force majeure (war, riot, fire, strikes, etc.)

Right of withdrawal
In accordance with article L. 121-20 of the Consumer Code, the Buyer has a period of 14 days from the day of receipt of his order to return the entire order at his own expense and obtain a refund of the amount. some products.

The products must be returned to the seller according to the terms described below:

The delivered products must be returned by the Buyer to the seller according to the instructions below. The products must be returned to the seller in their original condition (packaging, accessories, instructions, etc.), In accordance with the Consumer Code and hygiene and health standards , returns are not possible once the Unsealed packaging. The “HYGIENE GARANTIE” or “GUARANTEED HYGIENE” label must not be damaged or peeled off and the plastic surrounding the product must not be torn. The seller will refuse any exchange or refund in the event of suspected non-compliance with this clause. It is imperative to attach a letter mentioning the reason(s) for the return signed by the Buyer.
The seller accepts returns within fourteen days from the date of receipt of the order.

The return shipping costs of the package are the responsibility of the Buyer except in the event of a proven delivery error.

Refunds are made based on the item price actually paid at the time of purchase.
In the case of purchasing a pack that contains several items:
The packs are considered non-separable products.
If the buyer wishes to return a pack, it will therefore be necessary to return it in full. A partial return will not be possible.
Likewise, if the buyer takes advantage of a promotional offer, typically a discount for several products purchased.
It will be necessary to return all products that benefited from a group offer.
Likewise if the buyer benefits from a gift from a certain purchase amount.
If the buyer returns an order partially for a refund and the order no longer reaches the minimum amount to benefit from the gift, the buyer must also return the undue gift.
In the event that the undue gift is not returned with the product(s), the seller reserves the right to deduct the displayed price of the gift in question from the refund.

To return a product, you must follow the following instructions:

  1. Use the original packaging to return the product(s) or packaging that properly protects the product.
  2. Attach a copy of the invoice or delivery note.
  3. Send the package with tracking number and proof of delivery.

If the return conditions are met, the seller will reimburse the purchase within a maximum of 14 days. The refund will be made by the same means of payment as that used during the purchase, in the name of the buyer (appearing in the billing address) exclusively.

If the above return conditions are not met, the package will be held at the buyer's disposal for one year and will be returned to him, upon his request and at his exclusive expense.
The seller does not accept packages sent postage collect. Any risk linked to the return of the product is the responsibility of the Buyer.